TERMS AND CONDITIONS OF THE PRIME ORION ONLINE STORE
1. General Provisions
- These Terms and Conditions ("Terms") define the rules for using the online store available at prime-orion.com ("Store"), placing orders, concluding sales agreements, and the provision of electronic services.
- The owner of the Store and the Seller is:
Prime Orion Oriana Bukartek
Zaokopowa 4/6
03-424 Warsaw, Poland
VAT ID (NIP): 5213212817
hereinafter referred to as the "Seller".
- Contact details:
- Any person making a purchase in the Store ("Customer") is required to read these Terms before placing an order.
- By placing an order, the Customer accepts these Terms and enters into a sales agreement with the Seller.
2. Types of Products
- Through the Store, the Seller offers:
- Physical products,
- Digital content,
- Downloadable digital products,
- Online courses,
- E-books,
- Electronic services,
- Other products or services described in the Store.
- Detailed descriptions, prices, and characteristics of each product are available on the respective product page.
- All prices displayed in the Store are gross prices and include VAT where applicable under applicable law.
- The Seller may organize promotional campaigns and discounts under separately specified conditions.
3. Technical Requirements
- To use the Store, the Customer must have:
- A device with Internet access,
- An up-to-date web browser,
- An active e-mail account.
- For digital products, the Customer should have software capable of opening the relevant file formats (e.g., PDF, MP4, ZIP).
- The Seller shall not be liable for technical limitations resulting from the Customer’s hardware, software, or Internet connection.
4. Placing Orders
- Orders may be placed 24 hours a day, 7 days a week through the Store.
- To place an order, the Customer shall:
- Select a product,
- Add the product to the shopping cart,
- Provide the required information,
- Choose a payment method,
- Confirm and submit the order.
- The sales agreement is concluded once the Customer receives confirmation that the order has been accepted for processing.
5. Payments
- Payments are processed through payment service providers available in the Store.
- Available payment methods may include:
- BLIK,
- Online bank transfers,
- Visa,
- Visa Electron,
- Mastercard,
- Mastercard Electronic,
- Maestro,
- PayPal,
- Other payment methods displayed in the Store.
- Order processing begins after successful payment authorization and confirmation.
6. Delivery
Physical Products
- Physical products are delivered to the address provided by the Customer.
- Available delivery methods and shipping costs are displayed during the ordering process.
- Estimated delivery times are indicated on the product page or during checkout.
Digital Products
- Digital products are delivered electronically through:
- Download links,
- E-mail delivery,
- Access to an online learning platform,
- Customer account access,
- Other methods specified in the product description.
- Delivery of digital products takes place without undue delay after payment confirmation unless otherwise stated in the product description.
7. Copyright and License
- All digital materials available in the Store are protected by copyright and intellectual property laws.
- The purchase of a digital product grants the Customer a non-exclusive, non-transferable license to use the product solely for personal purposes.
- The following actions are prohibited without the Seller’s prior written consent:
- Copying,
- Distribution,
- Resale,
- Sharing with third parties,
- Publishing or reproducing the materials.
8. Right of Withdrawal
Physical Products
- Consumers have the right to withdraw from a distance sales agreement within 14 days of receiving the product without providing any reason.
- Returned products should be sent to the address specified by the Seller.
Digital Products
- In the case of digital content not supplied on a tangible medium, the Consumer loses the right of withdrawal if:
- The Consumer expressly consented to the commencement of delivery before the withdrawal period expired,
- The Consumer acknowledged that they would lose their right of withdrawal,
- The Seller provided confirmation of such consent.
- Such consent is collected during the ordering process.
9. Complaints and Conformity of Goods
- The Seller is liable for the conformity of goods, services, and digital content with the contract in accordance with applicable consumer protection laws.
- Complaints may be submitted via e-mail to:
contact@wrozkaoriana.com
- A complaint should include:
- Customer details,
- Order number,
- Description of the issue.
- The Seller shall respond to complaints within 14 days of receipt.
10. Personal Data Protection
- The controller of personal data is:
Prime Orion Oriana Bukartek
Zaokopowa 4/6
03-424 Warsaw, Poland
- Personal data are processed for the purposes of:
- Order fulfillment,
- Payment processing,
- Complaint handling,
- Accounting and tax obligations,
- Compliance with legal requirements.
- Detailed information regarding personal data processing is available in the Privacy Policy published on prime-orion.com.
11. Final Provisions
- The Seller reserves the right to amend these Terms for important reasons, including changes in applicable laws, business operations, or Store functionality.
- Amendments shall not affect orders placed before the effective date of the changes.
- Matters not regulated herein shall be governed by Polish law, including in particular:
- The Polish Civil Code,
- The Consumer Rights Act,
- The Act on Providing Services by Electronic Means,
- The General Data Protection Regulation (GDPR).
- Consumers may use out-of-court dispute resolution methods, including the Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
- These Terms become effective on the date of their publication on prime-orion.com.
